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Where is you clinic
located?
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Yonge Street Animal Hospital is
located at 2722 Yonge Street. The hospital is a big white house
with a blue sign on the west side of Yonge Street midway between
Eglinton and Lawrence. Parking can be found on either in front of
the clinic at the pay meters, on any of the side streets or there
are usually a couple spots available directly behind the clinic if
you enter from the north driveway. |
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What are your
hours of operation? |
Monday………...8:00am – 7:00pm
Tuesday……..…8:00am – 7:00pm
Wednesday…...8:00am – 7:00pm
Thursday……....8:00am – 7:00pm
Friday…………...8:00am – 7:00pm
Saturday……....8:00am – 1:00pm
Sunday…….....Closed |
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Do I need an
appointment? |
Yes, we reccommend that you make an
appointment to ensure that you see a doctor when you wish
to. |
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What if I am late
for my appointment? |
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Please try to
contact us to inform us of your situation. Regardless, we will
endeavour to see you as soon as possible when you arrive. However,
this would depend on any other clients that may have scheduled
appointments for the same doctor when you arrive. Our staff will
inform you of the possible waiting time. |
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What if I need to
cancel my appointment? |
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Please inform us as
soon as possible. We will reschedule your appointment for the
next most convenient time for you. |
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Will I have to
wait very long? |
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No. We make every effort to ensure that all appointments begin on time and that any waiting is kept minimal. However, if we have a life-threatening emergency you may have to wait until that critical patient is stabilized. This depends on the number of doctors on duty and the severity of the emergency. In which case we would appreciate your patience.
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May I request a
specific doctor? |
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Yes! We do encourage you to see the same doctor as often as possible. This provides for consistent health care and lines of communication. However, either doctor will be happy to see you if a specific doctor is not available or working when you want to come in.
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Do you accept new patients?
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Yes. We always welcome new patients. Please Contact Us so we can book you an appointment. Please allow a minimum of 30 minutes for your first appointment.
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What if my pet
has to stay in the hospital? |
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Your pet will be
monitored by our team of doctors, technicians and veterinary
assistants to ensure maximum comfort and care. Your pet will
receive a thorough medical evaluation multiple times daily and you
will receive a progress report from your doctor or the doctor on
duty after 11 a.m. every day that you pet is with us. If the doctor
is with another client or in surgery when you call, one of our
Registered Veterinary Technicians will discuss your pet’s progress
with you and will take a message as to when and where your doctor
may contact you. |
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Will I have to
leave a deposit? |
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Yes. You are required to leave a 50% deposit at the time of drop-off based on the medcial estimate your doctor has reviewed with you. You will then be required to pay the remaining balance of your account at the time of your pet is discharged. Your veterinarian will keep you fully apprised of your account balance on a daily basis, and will contact you for authorization for any additional procedures and expense. |
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What form of
payments do you accept? |
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We accept Cash, Interac, Visa, MasterCard and AMEX. We also offer Medicard, which is a third party financing company. There is an application to be filled out for a line of credit to be applied towards your account, dependant upon approval. Please ask our staff for more details. We regret that cheques can not be accepted! All invoices must be paid in full at the time services are rendered!
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What do I do in the case of an
emergency and your clinic isn’t open? |
Call either the South Veterinary Emergency
Clinic at (416) 920-2002 or the North Veterinary Emergnecy Clinic
at (416) 226-3663. For more information and directions to either
location go to our 'Emergencies' page. |
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Do you provide
grooming services? |
Yes. We have an on-site Certified Professional Groomer. Grooming services are provided on Tuesdays and Thursdays. All baths include nail trimming, anal glands expressed and ear cleaning. To book an appointment for a groom please Contact Us. |
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Do you provide
boarding facilities? |
Yes. We do provide boarding services for our registered clients. Cats may board with us Monday - Sunday and dogs from Monday - Friday. You do not have to worry about bringing the basic necessities like blankets, dishes, litter, etc. We will provide your pet with everything he/she needs during their stay. However, if your pet is on a specific diet or is sensitive to food changes then we would recommend you bring your pet's food along with them. Otherwise, we feed all animals the Medi-Cal brand kibble. We can provide you with canned food along with any other specific diets at an additional cost. Dogs are walked a minimum of three times daily and all cages are thoroughly cleaned everyday! Please be reminded that your pet's vaccines must be up to date prior to boarding. |
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